Delivery Information
Most orders are shipped using Royal Mail Tracked Service, this is usually relatively unaffected by industrial action and you will not normally need to sign for deliveries and can nominate a safe place to leave items if you are not available and the package will not fit through the letter box.
Delivery Charges
Our standard delivery charge is £3.49 per order, whether you purchase 1 or 100 items The standard delivery provides a tracked 1-3 day service to all UK postcodes.
We also offer a reduced standard delivery charge for items that can be despatched to UK postcodes using Royal Mail Large Letter Class at £2.45.
Amys Gifts ship internationally, a quote for shipping items outside of the UK can be obtained by clicking the delivery tab above the description on each product page. We reserve the right to pass on any additional charges where specialist shipping methods are required i.e. the use of couriers or international shipping. We will advise you of any additional shipping costs during processing of your order.
UK Shipping in GBP
| Royal Mail Large Letter Items UK i.e less than 100g weight | 2.45 |
| Standard UK | 3.49* |
| Next (Working) Day UK upgrade | 9.50* |
| European / International Delivery Starts at | 3.49 |
*Additional charges may need to be passed on, the charges above are intended as a guideline
We aim to despatch orders within 24 hours, 2-7 working days should be allowed for delivery. In the unlikely event of a delivery not arriving, it is standard policy of the Royal Mail that a delivery is not missing for 15 working days, therefore we are unable to assist in missing deliveries during this period, we will arrange for a suitable resolution after this time.
Silver Service Next Day Delivery
Upgrade from our standard delivery service to a NEXT DAY service for a single upgrade payment. Just add this Silver Delivery Service upgrade product to your basket to get your gifts the next day.
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Any non embroidered order placed by 1pm on weekdays will be despatched that same day using our silver delivery service. Orders received after 1pm or requiring personalisation are not guaranteed to be despatched the same day, but will be despatched within 24hrs.
We do not offer Next Day for Saturday delivery - orders placed by 1pm Friday for Next Day should be expected for delivery on Monday, but may arrive on Saturday.
We cannot guarantee same day despatch on Saturdays, but we will aim to despatch any orders received by 10am same day.
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Standard delivery charge still applies - this charge is an upgrade charge.
Please be aware that personalised items may not be shipped same day, but are usually shipped within 24hrs when using Silver Service
The user account that you create during the checkout process will allow you to track the progression of your order(s).
The status that can be assigned to your order are shown below:
- Order Received: Your order is currently waiting to be processed.
- Order Processing: Your order is currently being picked and packed.
- Order Despatched: Your order has been passed to the Royal Mail or Courier from our warehouse.
- Return Received: Your returned item or items have been received at our warehouse.
- Refunded: This applies to any order where a refund has been given for any item or the whole order.
- Cancelled: The order has been cancelled by either Amys Gifts or yourself.
If you are not in when your parcel arrives Royal Mail will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. We reserve the right to pass on redelivery charges for any order returned to us.
If any questions should arise, regarding your order. We will try to contact you by email and if that fails, we will try to contact you by phone if a number was provided.
Returns procedure
We hope you will be pleased with your purchase. However occasionally there may be a requirement to return or exchange items.
Personalised items cannot be refunded or returned but if there is an issue with your purchase please contact us and we may be able to exchange or replace the item.
Should you wish to return any items that have not been personalised purchased from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.
Goods damaged in transit must be reported within 2 days of receipt, please ensure all items are inspected on receipt.
For goods damaged during transit, retain all packaging and the item as these will need to be inspected by the courier as part of the claim procedure. Refund amount will be based on compensation provided by courier.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount.
Personalised products should not be returned. Personalised gifts are made to order and therefore will not be resaleable.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods when received, upon return of the unused goods to us.
If you wish to return an item, please use the "Contact Us" link from the Information box to the left of your screen. Please quote your name and order number and we will then be able to advise the most appropriate returns procedure.
